Call Them Evil; Lose the Money – Insurance Policy Exclusions for Crime

Calling Them Evil Will Cost you Money:  Invalidating the Insurance Policy by Pleading Intentional Conduct

The victim of a personal injury accident must be careful about representing that the person that harmed them was intentionally evil, or intended to harm them.  That kind of representation can activate an insurance policy exclusion and make the policy inapplicable to the accident.

Ensuring an insurance policy applies is a critical advantage of hiring a personal injury, accident lawyer.  That lawyer can walk the tightrope between maximizing the fault of the person that hurt you (the tortfeasor), and maximizing damages (the amount of money you get) by focusing your claims of clear fault, lack of comparative fault, punitive damages, and insurance bad faith.

Why spend time focusing on fault when the case facts are clear?  The benefit is that clear, intentional fault tends to “bleed over” into damages, and tends to increase the value of the claim.  What is the risk?   There is a dark-side disadvantage to any claim of clear fault.  Pressing the fault advantage, too far, can activate an insurance exclusion and end the money available to the claim.

Our Example – A Motor Vehicle Accident

Shane Johnson is a 26-year-old man living in Raymore, Missouri.  He visited with some friends at a tavern off Main Street in Belton, Missouri.  He had six drinks, all mixed with whiskey.  It was 9:00p.m on a Thursday.  Shane was driving home on 58 Highway eastbound from Belton to Raymore.

Jennifer Miller is a 37-year-old, healthy, married, mother of two young children from Harrisonville, Missouri.  She works in Belton.  She is a nurse at a senior living center.  She is driving home from work.  She is headed towards Interstate 49 in Belton, Missouri, and plans to drive south into Harrisonville.

Shane Johnson, driving, weaves in his lane, crosses over into the left lane, and collides into a Ford F-150 truck driven by Mrs. Jennifer Miller.

The collision pushes Mrs. Miller’s Ford F-150 truck to the left, off the north side of 58 Highway, and into the clear zone near the Belton Target store.  Jennifer Miller’s truck strikes a light pole at 40 miles per hour.  The Belton’s Police and emergency ambulance respond to the accident scene.

Our Example – The Arrest

DUI test

Shane Johnson was tested using field sobriety techniques by the Belton Police Department at the scene of this car accident.  After leaving the car accident scene, Mr. Johnson was tested with an Intoxalyzer 5000 breathalyzer machine at the Belton Police Department.  Shane blew a .18 blood alcohol content (B.A.C.), more than double the legal limit.  Shane was arrested under suspicion of driving while intoxicated.  Mr. Johnson was given tickets for Belton Municipal Court for careless and imprudent driving, driving while intoxicated (DWI, a second offense), and failing to keep a proper lane.

Our Example – Criminal Court

Shane Johnson hired a criminal defense lawyer for his Belton Municipal Court traffic tickets.  The lawyer was able to keep Mr. Johnson out of prison.  Shane avoided a felony charge for causing serious injury to Jennifer Miller while driving under the influence of alcohol (RSMo. 558.011 & 565.052).  His criminal defense lawyer saved his driver’s license.  However, Shane Johnson pled guilty in Belton Municipal Court, was convicted, and his record showed his driving while intoxicated (DWI), and careless and imprudent driving convictions.

Our Example – The Injury

femur xrayJennifer Miller suffered a comminuted, oblique fracture to her femur (a broken leg), and several crushed foot bones.  Namely, Mrs. Miller had crushed the cuboid, and first, and third metatarsals in her right foot.  The comminuted, oblique, leg fracture indicates it was not a straight across fracture but that her leg bone was broken in multiple pieces.

Our Example – Medical Treatment

Mrs. Miller was initially treated at Belton Research Hospital.  She had follow-up care at Saint Luke’s East Hospital in Lee’s Summit, Missouri.  Her medical treatment included an orthopedic surgeon.  That surgeon performed an ORIF surgery (Open Reduction Internal Fixation) of the fracture of the femur in her right leg (a break in the biggest leg bone).  Metal screws and plates were “fixed” to keep her femur, leg bone together.  Mrs. Miller took prescription medications.  Mrs. Miller had follow-up physical therapy in Belton, Missouri.  She saw her primary care physician.

Our Example – Chronic Pain

The aftermath: Jennifer Miller suffers chronic problems in spite of the large effort she undertook to recover from her broken leg and broken foot.  Mrs. Miller suffers complications by way of chronic knee pain (caused by nerve damage).  She has chronic ankle pain from her broken foot bones.  She has had to overcome a bone infection known as osteomyelitis.  This has increased her medical treatment bills.  It has increased her recovery time.  She has chronic pain.

In Comes the Accident Lawyer

Mrs. Miller, as a victim of a motor vehicle accident, hired a personal injury lawyer skilled in Belton car accidents.  His job was to help with the claim.  The accident lawyer investigated.  He gathered evidence.  He submitted a detailed demand letter to Mr. Johnson’s insurer for his policy limits.

Why the Insurance Company Denied Her Claim

Mr. Shane Johnson had an insurance policy that featured a common policy clause.  That clause reads that “bodily injury or property damage intended by, or reasonably expected to result from the intentional or criminal acts or admissions of an insured person, shall be excluded by this policy.”  Exclusion policy clauses like this apply irrespective of whether the insured person was actually charged with, or convicted of a crime.

In this case, Mr. Shane Johnson was indeed charged with, and convicted of the crimes of driving while intoxicated, and careless and imprudent driving.  The insurance policy exclusion specifically stated it precluded coverage for all insured persons, even if the person seeking coverage did not participate in the intentional or criminal act.

The insurance company denied Jennifer Miller’s claim.  The insurer stated there is no policy money to give, because the policy did not apply, because Shane Johnson had acted intentionally and criminally.

The Law on Criminal Act Insurance Policy Exclusions

An insurance company, in Missouri, has a duty to defend an insured whenever there is a potential or possible liability to pay, based upon the facts known at the outset of the case.  The duty to defend is not dependent upon the probable liability to pay, or based upon facts ascertained only through trial.  It is from the initial facts.  McCormick Baron Mgmt. Servs., Inc. v. Amer. Guarantee & Liab. Ins. Co., 989 S.W.2d 168, 170 (Mo. banc 1999).

An insurance company does not have a duty to defend a lawsuit; where the petition (or initial claim), upon its face, alleges a set of facts which fail to bring the case within the coverage of its policy.  Train Wreck West, Inc. v. Burlington Ins. Co., 235 S.W.3d 33, 42 (Mo. App. E.D. 2007).

Merely mentioning the word “negligence” does not trigger the duty to defend or pay a claim.  Instead, the duty to defend, or pay an insurance claim, arises from the actual factual allegations presented through the demand letter, or investigation by the insurer.  If that demand letter, or investigation demonstrates intentional conduct, an insurance exclusion may apply. See Allen v. Continental W. Ins. Co., No. ED 99111, 2013 WL 1803476, * 6 (Mo. App. E.D. 2013).  In our case, the claim of Jennifer Miller revealed facts of intentional, criminal conduct by Shane Johnson, which could activate the criminal and intentional act exclusion of his car insurance policy.

The Law Does Not Allow People to Insure for their Intentional Crimes

“Missouri courts have consistently held that an insured’s intentional infliction of damage … cannot be covered by liability insurance.”  Easley v. Am. Family Mut. Ins. Co., 847 S.W.2d 811, 812 (Mo. App. W.D. 1992).  “Permitting an insured to insure himself against his wanton, reckless, or willful acts would enable him to insure himself from bearing the consequences of his intentional acts and would therefore, be contrary to public policy.” Easley, 847 S.W.2d at 812.  In other words, an insurer is not liable for an insured’s conduct when the insured acted volitionally and within intent to injure.  See State Farm Fire & Cas. Co. v. Caley, 936 S.W.2d 250, 253 (Mo. App. W.D. 1997).  What is more, under this case, intentional conduct cannot later be characterized by the victim or their attorney as negligence merely because the damage resulted was greater than or different then what was intended by the insured.  Thus, Shane Johnson cannot say he did not intend to harm Jennifer Miller and did not intend to injury her so severely and therefore his conduct was not intentional or criminal.  It is the act itself, rather than the consequences of the action, which determines insurance applicability.

No Insurance Duty to Defend or Pay for Crime

Under these circumstances, the insurer of the person that harmed Jennifer Miller was under no duty to defend him or pay the claim resulting from the Belton car accident he caused.  Shane Johnson’s actions were intentional, criminal conduct.  He admitted the criminal nature of his conduct by pleading guilty in Belton Municipal Court.  Res judicata applied, as his intentional conduct was solidified by his conviction in criminal court.  Thus, the insurance provided no claim money based upon the applicability of the intentional act exclusion under Shane’s insurance policy.

What To Do: Avoid the Policy Exclusion For Intentional Conduct

The best personal injury lawyer for a car accident should successfully avoid the criminal act insurance exclusion problem.  The first step is to recognize the issue.  Then, one must prepare in advance.  At each stage of the investigation; the demand letter, the pleadings, and evidence presented, the facts should be framed to make the person that caused the injury look negligent, but not criminal.  You make them look evil; you may lose all the money.

A competent car accident lawyer will begin by framing his demand letter by using the Missouri Approved Instructions for a jury verdict.  This demand letter language, and the evidence supporting it will emphasize the negligence claims and not overtly claim intentional conduct.  The accident lawyer should frame the guilty plea as a guilty plea to negligence.  He should frame the conviction as deciding the issue of negligence.  Under Missouri law, ambiguities in an insurance policy are interpreted to benefit coverage and to avoid exclusions.

Your In-Court Pleadings Should Allege Negligence and Not Intentional Crime

It is often the case that negotiations will not successfully settle a personal injury car accident.  A lawsuit will need to be filed.  A pleading called a “Petition for Damages” will need to be prepared and filed with the court.  Your Petition will set out the ways in which the person (here, Shane Johnson) was neglectful in his driving and failed to drive as a very careful person with the highest degree of care (which is Missouri’s standard).

The Petition for Damages should not focus on intentional conduct.  It should not focus on a crime or the conviction.  The deposition of each witness should follow a similar strategy.  A deposition, which is a formal, on the record, under oath recording of the person’s testimony, will occur.  That deposition should focus on the neglectful and careless acts of the defendant, but not focus on intentional or criminal conduct.

Walking to the Precipice with Punitive Damages

Punitive damages often are and should be pled and pursued in a case.  Punitive damage claims with an underlying criminal act insurance clause does require a very skilled personal injury lawyer.  Punitive damages are damages at or above the amount actually suffered by the victim.  They are additional damages to be paid, in part, to the victim to punish the bad acts of the person who harmed them.  The policy supporting punitive damages aims to detour other persons from engaging in evil conduct in the future.  Punitive damages help society.

 The Test to Prove Punitive Damages

The test for punitive damages in Missouri requires clear and convincing proof of culpable mental state.  Drury v Missouri Youth Soccer Association, 259 S.W.3d 558, 573 (Mo. App. 2008).  The standard to prove punitive damages is very close to the standard to prove intentional, criminal conduct.  The law requires a conclusion that the defendant had an “evil motive.”  Davis v. Chatter Inc., 270 S.W.3d 471, 480 (Mo. App. WD 2008).  The test is to show either that the defendant committed an intentional, wanton, willful, and outrageous act without justification, or acted with reckless disregard for the victim’s rights and interests.”  Calus v Intrigue Hotels, LLC, 328 S.W.3d 777, 783 (Mo. App. W.D. 2010).  One can see how the facts needed to prove a punitive damages claim mirror the facts to exclude insurance through intentional, criminal conduct.  “Threading this needle” may take the skills of the best personal injury lawyer for a car accident.  It should be planned for in advance, in great specificity.

An Example – Suing O.J. Simpson for Murder

One may remember from the early 1990’s; O.J. Simpson was accused of murdering his wife and her male companion.  A trial resulted which ended in OJ’s acquittal on criminal charges.  Fewer people know that a later civil case was filed against OJ Simpson by the wrongful death class of the victims’ heirs.  This wrongful death civil case did not allege O.J. Simpson intentionally, criminally killed the two people.  Instead the claim pulled back a bit.  The wrongful death class asserted reckless conduct.  A large settlement was paid.  This is an example of careful pleading in the light of criminal act insurance exclusions.

What to do?

Most personal injury and wrongful death claims will not involve actions so egregious as to give rise to the potential for an insurance exclusion for intentional or criminal conduct.  However; crimes occur.  People harm intentionally.  Bad people purposely injure, even kill others.

Those harms need to be compensated.  Victim damages must be recouped.  Families need to be helped.  In these situations, one must not merely charge ahead and paint the person who did the harm as evil and intentionally acting.  Care should be taken to plan the path to achieve the end result you wish.  The goal should not be revenge.  The goal should be successfully winning compensation, using the legal system to avoid these pitfalls.  Begin with the end in mind.

Matt Hamilton

  • Juris Doctor
  • Trial Lawyer

How Much Does My Insurance Go Up After a Ticket?

HOW MUCH WILL INSURANCE PREMIUM COSTS RISE FOR A TRAFFIC TICKET?

How much does points affect insurance?  A recent study of over 490,000 insurance quotes discovered the percentage insurance increase from different traffic ticket convictions.  The average results are as follows:

  • Careless and Imprudent Driving                22%
  • DUI / DWI               19%
  • Driving without a Valid License               18%
  • Careless Driving               16%
  • Failure to Stop               15%
  • Speeding 30 or more over               15%
  • Improper Turn               14%
  • Improper Passing               14%
  • Texting While Driving               14%
  • Following Too Closely               13%
  • Speeding 15 to 29 mph over               12%
  • Failure to Yield               9%
  • Driving Without Insurance               6%
  • Failing to Wear Seat Belt               3%

It is significant to note these insurance price increases are averages, meaning half the drivers convicted of these tickets had insurance rate increases MORE than the listed percentage.

HOW FAST YOU WERE SPEEDING MATTERS

Speeding tickets for faster speeds that appear on your driving record will raise your insurance premium costs more than convictions for lower speeds.  Speeding ticket convictions appear on a driving record typically in five mile per hour increments.

For example, a speeding ticket more than fifteen miles per hour over results in a premium increase of twelve percent.

% increase for 11-16 mph over 

Kansas = 16% or $224.00

Missouri = 10% or $125.00

% increase for 30 mph or more

Kansas   16% or $224.00

Missouri 11% or $136.00

WHAT FACTORS DO INSURANCE COMPANIES USE TO DETERMINE INSURANCE COSTS?

The amount of money you pay a car insurance company to insure your vehicle is calculated by a number of factors.  To start; the insurance company determines what they can know about you; that is, what they can find out about you.

Naturally, insurers cannot follow everyone around to see how and where they drive (yet).  So, insurance companies use “epidemiological” data.  In other words, insurance companies turn every individual customer into a series of numbers, or factors, add those numbers up, compare them to the general population for paid, at fault accidents, and WHOOSH, you have your vehicle insurance price.

The factors insurance companies use to determine your car insurance price include:

  • Driving Record
  • Credit Score
  • Age
  • Gender (sex)
  • Zip code – Location
  • How Much You Use Your Vehicle
  • Vehicle Type
  • Vehicle Mileage
  • Vehicle Engine Size
  • Type of Insurance Coverage You Buy
  • Your Deductible Amount
  • Whether Your Insurance Coverage has been Continuous
  • How you Pay for your Insurance (in full, installments, electronically, with credit card)
  • Accident History – Your Fault
  • Accident History – Not Your Fault

You cannot control many of these factors.  However, some factors you can control.  Importantly, these factors are NOT weighed evenly.  Some are more important than others.

YOUR DRIVING RECORD DRIVES YOUR INSURANCE COST

The presence of absence of traffic tickets on your driving record is perhaps the single most important factor in pricing your insurance.  You can have great control over what is on your driving record (with the help of a traffic lawyer).  This allows you great control over what you pay for insurance.

WHY DOES INSURANCE COST MORE AFTER A TRAFFIC TICKET?

Each driver insured on the road is categorized by insurance companies.  These companies seek to maximize their profit (the insurance premiums you pay), and minimize their costs (advertising for customers and paying accident claims).

Insurance companies insure hundreds of thousands to millions of drivers.  To manage this large number of driver profits and driver risks, insurers categorize people.  These categories pair factors known to the insurance company to increase the risk of an accident loss.  One of the primary risk factors is poor driving.  The way that poor driving becomes known to the insurance company is through the driving record.  Thus, drivers who do not hire a traffic lawyer, and are thus convicted of a ticket, place themselves in a higher driving-risk group.  That higher risk group pays more for car insurance.

HOW MUCH DO INSURANCE COSTS GO UP AFTER A SPEEDING TICKET CONVICTION?

Another recent study considered quotes from the five states with the highest population.  A comparison was made between drivers with a clean record versus drivers with one speeding conviction on their record (6-10 mph over).

The average car insurance policy costs $1,783 per year.

The results are as follows:

Ranking                State                     Average Annual Insurance Rate Increase

1                            Illinois                  $54 more yearly

2                            New York            $159 more yearly

3                            Texas                    $175 more yearly

4                            California            $353 more yearly

5                            Florida                  $617 more yearly

NOTE:   Insurance costs rise even higher with higher speeds and multiple tickets

MULTIPLE SPEEDING TICKET CONVICTIONS COMPOUND THE ADDED INSURANCE COST INCREASE

Certain insurers have a category known as the “high risk driver.” These are classified on three-year basis.  For two speeding tickets, the average increase was 43%, twice the increase of just one ticket.

WHEN WILL YOUR CAR INSURANCE COSTS INCREASE AFTER A TRAFFIC TICKET?

The typical time of an insurance increase is when the car insurance policy renews.  That is, when the insurer assesses your risk.  Thus, for a driver who “just pays” a speeding ticket, and gets a conviction, it is perhaps wiser to keep their insurance as is, and thus the lower rate, until the policy renews (expires).  Some insurers may even keep lower rates for returning customers, though there is no data to support this.

Interesting Note: This study found that car insurance rates rise 22 to 30 percent, on average, after a single speeding ticket conviction.

HOW LONG WILL MY CAR INSURANCE STAY HIGH AFTER A TRAFFIC TICKET CONVICTION?

Most insurance companies raise premium quotes by looking back three years.  However, if your insurance costs rise, and you still pay the higher expensive insurance, it is reasonable to expect the insurance company to take your money for as long as it can … so, indefinitely.

 

SAFE DRIVER DISCOUNT POLICIES ARE ESPECIALLY VULNERABLE

There is another cost factor, other than insurance premium cost increases.  You may lose your “safe driver” discount.  The average “safe driver” discount is 25%, or $446.  Thus, one speeding ticket would result in a rate increase of 34%, or $605.

STATE MANDATED INSURANCE MAY INCREASE COST

State governments mandate coverage for many, if not all drivers.  This is to ensure that persons on the road have the ability, should an accident occur, to pay for accident damages.  This is to further the state public policy of compensating innocent victims and not making those victims dependent on state assistance.

Various states have enacted laws, such as Missouri’s MVFRL, to mandate this public policy.  Such high-risk insurance plans, such as SR-22 plans, are also more expensive.

WHAT COMPANIES OFFER THE CHEAPEST INSURANCE IF I HAVE A SPEEDING TICKET ON MY RECORD?

First speeding ticket insurance matters.  The rates of various insurance providers after your first speeding ticket has been discovered.  Thus, we know the cheapest car insurance company for speeding ticket convictions.

The 6 top insurers differ in the treatment of a 16-19 over speeding ticket as follows:

  • Nationwide = 19%
  • AllState =        20%
  • Farmer’s =      24%
  • State Farm =  27%
  • Progressive = 31%
  • GEICO =         31%

WHY DOES A SPEEDING TICKET MAKE MY INSURANCE COSTS RISE?

Insurance costs are based upon risk.  Risk is calculated by actuaries.  Actuaries base their cost estimates on previous behavior that the company has assessed increases the likelihood that the insurance company will have to pay a claim during the insurance period.  The riskier you appear; the more you pay for insurance.

The amount you pay for auto insurance (your premium) is based in large part on how risky you appear to the insurer.  Insurance companies have a limited number of ways at their disposal to evaluate drivers.  The insurer does not know how well you see, how fast your reactions are, your level of wisdom, or your focus.  The insurance company does know what type of car you drive, where you live, your claims history, and yes, your driving record.

Insurance company actuaries, whose job it is to calculate risk, have worked out that drivers who have traffic tickets on their driving record are more likely to get into an accident, and more likely to cost the insurance company money.  Insurers check driving records periodically.  When your record gets worse, you pay more.

SPEEDING TICKET CONVICTIONS DISQUALIFY COST REDUCTIONS

Just paying speeding tickets costs money other than premium cost increases.  More experienced drivers often qualify for cost reduction savings from insurance.  However, a driving record that shows traffic ticket convictions often eliminates the driver from these insurance saving discounts.

TRAFFIC TICKET CONVICTIONS CAN REDUCE INSURANCE COVERAGE

 Insurance companies use different policies for different types of drivers.  Some policies are very “pro-driver” and give great accident coverage.  Other types of insurance policies are less generous.

Those “bad driver” policies provide less insurance coverage, cover fewer types of accidents, and make claims more difficult to pursue.  Thus, getting a traffic ticket on your record may force you to accept lower quality insurance.

WILL A TRAFFIC TICKET FROM ANOTHER STATE RAISE MY INSURANCE PRICE?

Two driver license programs exist in the United States that share driving record information.  Those programs are:

  • Non-Resident Violator Compact (NRVC)
  • Driver License Compact (DLC)

These two programs have been adopted by forty-four of the fifty states, along with the District of Columbia.  This means that an out of state traffic ticket conviction will appear on your driving record, unless you are from one of the six non-participating states.

The non-participating states are:

  1. Alaska
  2. California
  3. Michigan
  4. Montana
  5. Oregon
  6. Wisconsin

WHAT TO DO

Shop Around:

Shopping around to various insurance companies can help.  Different companies calculate risk differently.  Different insurers have different information in their databases.  Insurance companies also know it is more expensive to get a new customer than keep one.  Changing your insurer can reduce your cost.

Change Your Insurance Coverages:

Increasing the insurance deductible will reduce your premium costs.  Studies have found that raising a deductible from $250.00 to $500.00 can reduce insurance premium costs by thirty percent.  Dropping property coverage entirely is another option.  If your vehicle has high mileage, or is many years old, it may not make financial sense to pay for insurance to repair or replace the vehicle.

Hire a Traffic Ticket Lawyer:

You may also wish to hire a traffic ticket lawyer from your area.  The best attorneys can even erase traffic ticket convictions from a driving record.  Certainly, the added cost of the attorney’s fee, fines, and court costs will be less than the added insurance cost, over time.

Author:

Matt Hamilton

  • Trial Attorney
  • Juris Doctor

Citations:

Nancy Dunham of Yahoo Finance, How Much That Traffic Ticket Could Hike Your Insurance Rates – and What to Do About it, June 28, 2017

Carinsurance.com, How much does insurance go up after a speeding ticket? September 19, 2018

Allstate.com, I Got a Speeding Ticket. Will it Affect My Insurance? December 2017

Consumer Financial Protection Bureau

National Association of Insurance Commissioners

Insurance Information Institute

NerdWallet, Comparing Auto Insurance Rates After Speeding Tickets, July 10, 2015

Progressive.com, What Impacts Your Car Insurance Price

Progressive.com, Do Speeding Ticket Affect Insurance Rates

Esurance.com, Car Insurance, How long will a moving violation affect my car insurance premium?

Jim Gorzelany, Forbes, Got a Ticket? Here’s How Much your Car Insurance Premiums Will Increase. (May 17, 2012)

Krystal Steinmetz, What a Speeding Ticket Does to Your Car Insurance Rates. April 14, 2016.

Kevin Mercadante, How Much Do Speeding Tickets Affect Your Insurance? September 19, 2017

Methodology: Quadrant information services to field rates from 6 major insurers in 10 zip codes in every state for a 2017 Honda Accord, age 40 with good credit and $500 deductible.  Increases are shown as an average from base rate.

Five Reasons Why Insurance Companies Do Not Fairly Pay Accident Claims

FIVE REASONS WHY INSURANCE COMPANIES DO NOT FAIRLY PAY ACCIDENT CLAIMS

You always do the right thing when making decisions, right?  You are always fair minded and generous to people who are less powerful and in a vulnerable position, right?  People are generally decent, right?  Why is it, then, that insurance companies employing otherwise reasonable, fair-minded people do not give fair-minded value to the claims of innocent victims?  This article reveals five reasons why systematic undervaluing of insurance cases occurs.

  1. A MONEY MAKING ENTERPRISE

An overlooked motivating factor for low payouts on injury cases is our capitalist system for the insurance company.  Corporations are entities, even referred to at times as “persons.”  Insurance company corporations have one goal above all others:  to make the maximum amount of money for their owners.  Their owners are (typically) stock owners who pay money for stock shares and expect more money in return by way of dividends or increased stock value.  From the executive desk of the president down to common employees, this money motivating factor colors all decisions of businesses.  Insurance companies are no exception.

Insurance companies make money by charging their customers premiums.  They also make money from investing the money that is given to them and making dividends or profits on that money.  Insurers maximize profit by minimizing their expenses.  Paying money for insurance claims is a large expense of an insurance company.  The less that is paid out, the more money for their owners (the stockholders).

Insurance companies will deny paying more in payouts when the investment market is expected to do a down turn versus when money is to be made. However, in our experience, insurance companies do pay out differently for tax reasons, market force reasons, and investment timing.  One way or the other, capitalism, money, and timing influence the fair value by which insurers assess to your case.

  1. INSURER DELAY MEANS INSURER MONEY

You may notice the larger the insurance claim, the more time, procrastination, and delay the victim will experience.  This is no coincidence.  Remember, insurance companies do not handle just your claim.  Insurers handle tens or thousands of claims at any one time.  With any large population, emergencies for some claimants will occur.  Financial troubles will crop up for some claimants.  Some claimants merely drop out because of exhaustion.  This means that the longer an insurance company can delay a claim, the more people will drop out for various reasons that are personal to each person.

Even claimants that do not drop out, may take less than the full value of their case for similar personal reasons.  Some people merely get into a situation where they are desperate for money and will take whatever is offered.  The longer the delay, the more likely this is.

We talked in reason number one (above) about how insurers make money from investments.  Remember, the longer the delay in paying you, the more time the insurance company has to invest the money that the insurer would have otherwise given you.  Simply put, delay pays.

  1. THE DIFFUSION OF RESPONSIBILITY

We all feel guilt and negative emotions over decisions which harm others.  Nobody wants to be the “bad guy.”  We all like to point to the other person and say they are the “bad guy.”  Others will say they simply were one piece in the cog of a big machine and did not make the final decision.  This diffusion of responsibility is the genesis of many injustices perpetrated by insurance companies.

Remember, it is often the case that insurance claims are handled by many people.  If not just one person makes a bad decision; it is a group decision.  Guilt is diffused and can be blamed on others.  The executive office can order managers who can then blame the executives.  The managers can order employees who can then blame the managers.  Employees are large in number and can blame each other.  One way or the other, if no one person is at fault, no one person bears all the guilt.  This diffusion of responsibility is one way in which innocent victims with the insurance claims suffer further injustice through an unfair evaluation or a complete failure to pay a rightful claim.

Natural Selection in favor of Unfair Insurance Employees

Please also note there is a natural selection issue with respect to insurance companies.  Each employee will have employment responsibilities and guidelines.  It is often the case that an employee gets better evaluations and a superior work relationship when the employee makes more money for their corporation.

Employees that lose money for their company tend to be fired.  In an insurance situation, this means the less money is paid out to otherwise rightful claims; the more money the insurance company makes; the better the employee is viewed.  I have personally seen this attitude in my insurance adjuster acquaintances.  These are people that are otherwise good, well meaning, and have the victim in mind.  They simply get overwhelmed by the money and the desire to please their bosses.

  1. A DIFFERENCE IN VALUE OPINIONS

We all value our own family, our own friends, our own possessions and pets more than other people value them.  Each of us has a personal affinity for the things closest to us.  This creates a natural bias when those things are lost.  The death of your own pet is more important to you than the death of a stranger’s pet.

So too is it true with injury accident claims.  Your pain, your suffering, the accident’s effect on your life is more meaningful and valuable to you than a stranger.  This results in claims adjusters at insurance companies who simply don’t share your value for your suffering as a victim.  Therefore, insurance offers are made valuing an average payout rather than your particular experience.

Computers Affect Accident Claim Value

Computers are also the enemy of value!  Many insurance companies have specific proprietary programs, such as Colossus, originally made for Insurance.  These computer programs place values on many claims.  Like all computer programs, they make mistakes and are imperfect.  Insurance claim computers may simply fail to take into account all your particular circumstances.  Remember, these computers were built and paid for to save insurance companies money.  Their primary goal was not justice for an accident victim.

  1. TOO FEW VALUE HEROES

Full value of case is often reached only after attorneys are hired, litigation is handled, a jury trial ensues, and a decision is given.  Sometimes there is even an appeal!  With so few people taking the full journey, accident claim values overall go down.  This means even the few people that do go the distance see higher costs and less money in the end because they must make the added effort to “blaze the trail.”

It is understandable to identify with the people who take the money for less than full value.  We all have stress in our lives.  Few are highly experienced at insurance injury claims.  We all want the pride of handling a claim ourselves.  Unfortunately, this also tends to result in lower values for the claim.  So many drop outs create a bias on the part of those who pay the claims (the insurance companies and lawyers).  Insurers get accustomed to their own victories.  The failure of large numbers of people forcing full accident claim values creates an average value payout that is less than reasonable.

I hope these five reasons have informed you.  Others exist.  None of them are equally important.  However, remember that your decisions will also affect the justice that others will receive in the future.  Good luck!

 Author:

Matt Hamilton of Hamilton & Associates, Lawyers

  • Juris Doctor
  • Trial Attorney